Our service levels
We aim to be competitively priced and routinely benchmark our services against other providers.
We will provide completed draft documents to you within TEN working days (but our internal service level aims to be five working days).
If you or your client need minor amendments we can provide those free of charge. Of course, if changes need more substantial work – such as a new series of gifts, wholesale changes to the residue clauses or inclusion of trust work then these naturally will become chargeable.
If we’ve incorrectly interpreted your client’s instructions or simply made a mistake these will be corrected free of charge with no fuss. Simple – it’s our error to make right.
Once approved by you and your clients, we will send hard copies of the documents (if this is the service you have requested) to you by first class post.